It sometimes feels as though complexity is a design feature of the payments system. From gateways, processors, and orchestrators; to the management of interchange fees, fraud, alerts, and chargeback ratios, and authorization rates; to revenue recognition, taxes, and reporting. Let's examine the complexity and reduce the headache.
Training new (and current) employees is a revolving set of processes, each more "effective" than the last. Do any of them have the right impact? How can we examine the results? Let's figure out the problem the training is supposed to solve first.
